Privacy Policy
This Privacy Policy describes how StormWind Toys & Collectibles (“StormWind,” “we,” “us,” or “our”) collects, uses, maintains, and protects information collected from users (“Users”) of our website and services.
By using our Site, you agree to the practices described in this Privacy Policy.
Effective Date: May 15, 2026
Information We Collect
Personal Information
We may collect personal information from Users in a variety of ways, including when Users:
- Visit our website
- Create an account
- Place an order
- Subscribe to our newsletter
- Contact customer support
- Participate in promotions, surveys, or other site activities
Personal information may include:
- Name
- Email address
- Billing address
- Shipping address
- Phone number
- Payment information
- IP address
- Account login information
Users may browse portions of the Site anonymously; however, certain features and services may require personal information.
Non-Personal Information
We may collect non-personal information whenever Users interact with the Site. This information may include:
- Browser type
- Device type
- Operating system
- Internet service provider
- Pages viewed
- Referring websites
- Date and time of visits
- Site interaction and usage data
This information helps us improve website functionality and customer experience.
Cookies & Tracking Technologies
Our Site uses cookies and similar tracking technologies to improve user experience, analyze website traffic, and support website functionality.
Cookies are small files stored on your device that help websites recognize users and remember preferences.
We may use the following types of cookies:
Essential Cookies
Required for the website to function properly, including shopping cart, checkout, login, and security features.
Functional Cookies
Enable enhanced functionality such as remembering preferences and improving user experience.
Analytics Cookies
Help us understand how visitors use our Site so we can improve functionality, performance, and customer experience.
Advertising & Targeting Cookies
May be used by advertising or marketing partners to provide personalized advertisements and marketing content.
Users may disable cookies through their browser settings; however, portions of the Site may not function properly if cookies are disabled.
How We Use Your Information
We may use collected information for the following purposes:
- To process and fulfill orders
- To provide customer service and support
- To improve our website and shopping experience
- To personalize user experience
- To send order confirmations and shipping updates
- To communicate promotional offers, newsletters, and store updates
- To prevent fraud and unauthorized transactions
- To comply with legal obligations
- To improve website security and performance
If you opt into our email marketing list, you may receive promotional emails about products, sales, and store updates. You may unsubscribe at any time using the unsubscribe link included in marketing emails.
Payment Processing & Security
StormWind Toys & Collectibles does not directly store full payment card information on our servers.
Our store is hosted by BigCommerce, which provides the e-commerce platform used to operate our online store.
BigCommerce maintains industry-standard security measures designed to protect personal information, including encryption, firewalls, and PCI DSS compliance standards.
While we and our service providers take reasonable measures to protect your information, no method of transmission over the Internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.
Users are responsible for maintaining the confidentiality of their account credentials and passwords.
You may review BigCommerce’s Privacy Policy here:
Fraud Prevention
We may use personal information, transaction data, IP addresses, device information, and third-party fraud prevention tools to help detect, investigate, prevent, and respond to fraudulent or unauthorized transactions.
Orders suspected of fraud or unauthorized activity may be delayed, canceled, refunded, or reported to the appropriate payment processor or authorities when necessary.
Sharing Your Information
We do not sell or rent your personal information to third parties.
We may share limited information with trusted third-party providers only when necessary to operate our business and provide services, including:
- Payment processors
- Shipping carriers
- Email marketing providers
- Fraud prevention services
- Analytics providers
- Website hosting and e-commerce platform providers
These third parties are authorized to use your information only as necessary to perform services on our behalf.
We may also disclose information when required by law or when necessary to protect our rights, property, users, or business operations.
Third-Party Services & Links
Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of third-party websites.
Users should review the privacy policies of any third-party websites they visit.
Data Retention
We retain customer information only as long as necessary to:
- Fulfill orders and provide services
- Maintain business and tax records
- Resolve disputes
- Enforce agreements
- Comply with legal obligations
We may securely delete or anonymize information when it is no longer required.
Children’s Privacy
Our website and services are not directed toward children under the age of 18.
We do not knowingly collect personal information from anyone under 18 years old. If we become aware that information from a minor has been collected, we will take reasonable steps to remove it.
Your Rights & Choices
Depending on your location and applicable laws, you may have certain rights regarding your personal information, including the right to:
- Request access to your personal information
- Request corrections to inaccurate information
- Request deletion of certain information
- Opt out of marketing communications
- Request information regarding how your data is used
To make a privacy-related request, please contact us at info@stormwindtoys.com.
Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time.
Changes will become effective immediately upon posting to the Site unless otherwise stated. Continued use of the Site following updates constitutes acceptance of the revised policy.
We encourage Users to review this page periodically for updates.
Contact Information
If you have questions regarding this Privacy Policy or your interactions with our Site, please contact us at:
Email: info@stormwindtoys.com